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Using a Cognitive Interview Technique for Safety Incidents
Stop interrogating workers!
Guest contributors: BlaineJHoffmann
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Workplace incidents are never something that employers and employees look forward to experiencing. However, they do happen, and it's important for everyone involved to understand what happened and how it happened, which will require you to interview those involved in the incident. So it stands to reason you will want to ask the right questions correctly to elicit the most accurate information possible. A cognitive interview technique is one of the most effective ways to do this.

In this article, we'll discuss how cognitive interviews work and why they're helpful for workplace incidents. 

What is a Cognitive Interview Technique?

A cognitive interview technique is a method of questioning designed to encourage interviewees to provide as much detail as possible about an incident. It's called "cognitive" because it focuses on people's mental processes to remember events. It is based on the idea that memory is constructive; our memories are not perfect representations of what happened but a reconstruction of what we think we experienced.

There are several benefits to using a cognitive interview technique for workplace incidents:

  • Obtain Detailed and Accurate Information
    Cognitive interviews are designed to gather as much detailed and accurate information about the incident as possible. This information can help you understand what happened, how it happened, and how to prevent it from happening again. Cognitive interviews can help establish a consistent timeline and identify discrepancies in the various accounts in cases with multiple witnesses to an incident.
  • Prevention
    Investigating workplace incidents is essential for preventing future incidents from occurring. By using cognitive interviews to gather information about an incident, you can identify the underlying causes of the incident and take corrective action to prevent similar incidents from happening in the future.
  • Continuous improvement
    Workplace incidents can provide valuable insights into other areas where improvements can be made. By using cognitive interviews to gather information about an incident, you can identify opportunities for improvement and implement changes to prevent related incidents from occurring in other processes or areas of the workplace.
  • Employee engagement
    Using cognitive interviews as part of the incident investigation process can also help to engage employees in the investigation process. By encouraging employees to share their experiences and perspectives on the incident, you can demonstrate commitment to workplace safety, build trust with employees, and create a more robust safety culture.
  • Compliance
    In many industries, employers are required by law to investigate workplace incidents. Using cognitive interviews as part of your incident investigation process, one can meet legal requirements and comply with regulations. Thoroughly investigating workplace safety incidents and taking corrective action can demonstrate that the company is taking the necessary steps to ensure the safety of its employees, which can help reduce the likelihood of legal action being taken.

How to Conduct a Cognitive Interview

During a cognitive interview, the interviewer may use several techniques that encourage the interviewee to provide a detailed description of the incident. When conducting a cognitive interview, following a structured approach is essential. Here are some techniques for conducting a successful cognitive interview:

  1. Establish rapport with the interviewee: The interviewee should feel comfortable and at ease before the interview begins. Establishing rapport can help put the interviewee at ease and encourage them to provide more detailed information.
  2. Ask Open-Ended Questions: Open-ended questions encourage the interviewee to provide a detailed description of the incident. They should be asked in a non-leading way to avoid influencing the interviewee's memory.
  3. Free recall: In this technique, the interviewer asks the interviewee to provide a full account of the event without interruption. This technique encourages the interviewee to recall as much detail as possible without being influenced by the interviewer.
  4. Mental reinstatement: This technique involves asking the interviewee to recreate the context and environment of the event mentally. The interviewee is encouraged to recall sensory details such as sounds, smells, and colors to aid in recalling the event.
  5. Change perspective: In this technique, the interviewee is asked to recall the event from different perspectives, such as from the viewpoint of another person present during the event. This technique can help to uncover new details and views on the event.
  6. Repeated retrieval: This technique involves asking the interviewee to recall the event multiple times over a period of time. This technique can help to consolidate memories and recall information that may have been missed in previous interviews.
  7. Timeline: This technique involves asking the interviewee to provide a chronological event timeline. This technique can help identify discrepancies or inconsistencies in the interviewee's event account.

These techniques are used in different combinations depending on the specific needs of the investigation. By properly using these techniques, investigators can elicit more accurate and detailed information about an event, which can be used to prevent future incidents and ensure workplace safety.

Pro Tip: Building Backward

One powerful twist to applying the timeline technique mentioned above is asking an interviewee to remember workplace incident events in reverse order. There are several benefits when asking someone to remember events in an order they may not be used to recalling:

  • Encourages a Different Recall Method: Asking an interviewee to recall the events of an incident in reverse order can help stimulate a different recall method. Typically, people tend to recall events in the order they happened. However, asking them to recall events in reverse order can encourage them to think more deeply about the incident and may bring to light details they may have forgotten or missed when remembering events chronologically.
  • It helps to Identify Inaccuracies or Discrepancies in the Interviewee's Account: Recalling events in reverse order can help interviewers identify inaccuracies or discrepancies in the interviewee's account of the incident. If an interviewee's account changes or becomes unclear when recalling the events in reverse order, it may indicate that they are not being truthful or that their recollection of events is inaccurate.
  • Reduces the Impact of Preconceptions and Expectations: Recalling events in reverse order can help reduce the impact of preconceptions or expectations that interviewees may have about the incident. Interviewees may have biases or assumptions about the sequence of events, and asking them to recall events in reverse order can help to mitigate these biases and ensure that the account is more accurate.

Overall, asking an interviewee to recall workplace incident events in reverse order can help investigators to gain a more accurate and detailed understanding of what happened.

It is essential to remember that conducting a cognitive interview for workplace incidents requires proper training and preparation. Interviewers need to understand the cognitive processes involved in memory and the various techniques used in cognitive interviewing to ensure that the interview is effective and accurate.

Tips for Interview Success

First and foremost, it's essential to approach the worker with empathy and understanding. Recognize that they may be feeling anxious, upset, or even traumatized by the incident, and make it clear that you're there to support them and help them get through this difficult time.

Here are a few other tips that can help make the worker more comfortable:

  1. Start by thanking the worker for their time and willingness to talk to you. Let them know that you appreciate their help in understanding what happened and how to prevent it in the future.
  2. Create a safe and confidential space for the interview. Choose a private location where the worker won't be interrupted or overheard if possible. Let them know that anything they say will be kept confidential and won't be used against them in any way. Don't place an object, like a desk, between you and the interviewee - sit with them. Let them sit near the door and give them a comfortable chair - all of these things can make the space safer for them to relax and feel more at ease.
  3. Be respectful and non-judgmental in your tone and body language. Don't interrupt the worker or argue with them, even if you disagree with what they're saying. Show that you're listening carefully and taking their words seriously.
  4. Offer support and resources if the worker needs them. Depending on the nature of the incident, they may need medical attention, counseling, or other types of assistance. Let them know that you're there to help and that you can connect them with any resources they need.

These are not interrogations, where you have evidence that they have done something wrong and need them to confess. They can help you learn how work happens so you can look for opportunities to improve together, so the event does not happen again. - Blaine J. Hoffmann, MS OSHM

Remember, the goal of the post-incident interview is to learn from what happened and prevent it from happening again. By approaching the worker with empathy and understanding, you can help them feel more comfortable and willing to share their experiences and insights.

Conclusion

In summary, cognitive interviews are an effective tool for investigating workplace incidents. By using cognitive interviews as part of your incident investigation process, you can improve the accuracy of your investigations, prevent future incidents, comply with legal requirements, engage employees, and continuously improve your workplace safety programs.


Blaine J. Hoffmann, MS OSHM
Blaine J. Hoffmann, MS OSHM

Blaine J. Hoffmann has been in the occupational safety & health industry for 28 years. He is the producer and host of The SafetyPro Podcast and founded the SafetyPro Podcast Community Site.

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When it comes to understanding workplace regulations around compensation, understanding the overtime rules is crucial. Recent updates to the Fair Labor Standards Act (FLSA) have introduced changes that could significantly impact how safety and health professionals are compensated for their essential services. This article will explain the concepts of the management and administrative worker exemption and the Highly Compensated Employee (HCE) status. It will provide a clear guide for safety and health professionals to understand where they stand regarding these rules.

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1. Compensation: Employees who earn above a specific annual amount (adjusted periodically) qualify as HCEs. This amount includes all wages, bonuses, commissions, and other forms of compensation.

2. Primary Duties: While HCEs still need to perform office or non-manual work, their duties' criteria are less stringent than the detailed requirements for other exemptions. An HCE must perform at least one of the duties of an exempt executive, administrative, or professional employee.

For safety and health professionals, falling under the management or administrative worker exemption generally involves several factors:

  1. Primary Duties Related to Management or Business Operations: Safety and health professionals often engage in tasks crucial to a company's business operations, which include developing safety and security protocols, managing compliance with health regulations, and overseeing safety training programs.
  2. Discretion and Independent Judgment: These professionals frequently use independent judgment in high-stakes environments to assess risks, make decisions on implementing safety measures, and handle compliance issues significant to business operations.
  3. Potential for HCE Status: Safety and health professionals, especially those in senior or specialized roles, may also qualify as HCEs if their total annual compensation exceeds the threshold set by the FLSA and is particularly relevant in larger organizations or industries where safety roles are critical and thus, highly compensated.

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Let's talk about specific scenarios or examples where safety professionals might qualify as exempt under either the management or administrative exemption or the HCE criteria:

Example: A senior safety manager in a large manufacturing company earns above the HCE threshold and primarily oversees all safety regulations and compliance across multiple facilities. Although their role includes some routine tasks, their primary duties involve significant discretion and judgment related to strategic safety planning and compliance enforcement—making them likely to be exempt from overtime under the HCE provision only if they are making a base salary above the threshold limit.

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  • Risk Management and Analysis: Professionals might conduct analyses to assess potential safety hazards or compliance risks, suggesting measures to mitigate these risks, including regular audits and implementing corrective measures.
  • Training and Education: Designing and conducting training sessions for employees on health and safety practices is a typical duty and might involve preparing educational materials, conducting training sessions, or assessing the effectiveness of training programs.
  • Regulatory Compliance: Ensuring the workplace meets all relevant local, state, and federal safety regulations, preparing reports for regulatory bodies, maintaining records of compliance activities, or guiding the company through inspections and audits.
  • Incident Investigation: After a workplace incident, safety professionals might lead investigations to determine causes and develop preventative measures to avoid future occurrences. It involves analyzing incident data, interviewing witnesses, and making actionable improvement recommendations.

Compensation

Now we know that many salaried safety managers fall under the HCE category as management or administrative workers. But to be exempt from overtime pay, what are the salary limits?

The new rule increases HCE's total annual compensation threshold from $107,432 annually to $132,964 annually, effective July 1, 2024. However, another increase to $151,164 annually will go into effect on January 1, 2025, which may net a lot of safety pros out there, making them potentially eligible for overtime pay.

So, what does TOTAL compensation mean? Total annual compensation includes paying at least the current listed minimum amount, making up the total annual compensation per week on a salary or a fee basis, and any commissions, nondiscretionary bonuses, and other nondiscretionary compensation earned during a 52-week period. Thus, HCEs must receive at least the same base salary throughout the year as required for an exempt employee under the standard tests and may receive additional income in the form of commissions and nondiscretionary bonuses to meet the annual earnings threshold.

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  2. Review Job Descriptions and Duties: Review and update job descriptions to accurately reflect the current roles and responsibilities. It is essential because exemption status can depend heavily on what duties are performed rather than just job titles. Ensure that the duties listed align with the criteria for exempt statuses under the administrative or HCE categories.
  3. Consult with Human Resources and Legal Advisors: Collaborate with your organization's HR department to understand how potential changes might affect your role and others within your team. It's also wise to consult legal experts to interpret how the changes apply to your circumstances, ensuring compliance and proper classification.
  4. Document Work Hours and Responsibilities: Maintain accurate records of your work hours and the nature of your work. This documentation can be vital in discussing your employment status and ensuring you are fairly compensated for overtime should your exemption status be questioned or audited.
  5. Plan Financially for Changes: Changes in overtime eligibility could impact your income, whether through eligibility for overtime pay or changes in base compensation to maintain exempt status. Financial planning and budget adjustments may be necessary to accommodate these potential changes.
  6. Advocate for Fair Compensation and Classification: If you believe that your role has been misclassified or that changes in the law could impact your exemption status, it may be appropriate to discuss this with your employer. Advocacy can involve negotiating aspects of your role or seeking adjustments that align better with legal standards and personal needs.
  7. Educational Advancement and Professional Development: Enhance your qualifications and skills through further education and professional certifications. Higher qualifications and specialized skills can strengthen your position as an administrative-exempt employee or qualify you for the HCE exemption.

By implementing these strategies, safety professionals can better manage their work conditions before any changes in overtime rules. What do you think? How might these changes impact your job, pay, or your teams? Join in on the conversation. Become a member of the SafetyPro Podcast Community site today!


Blaine J. Hoffmann, MS OSHM
Blaine J. Hoffmann, MS OSHM

Blaine J. Hoffmann has been in the occupational safety & health industry for over 28 years and is the author of "Rethinking SAFETY Culture" and "Rethinking SAFETY Communications," available now. Blaine is the producer and host of The SafetyPro Podcast and founded the SafetyPro Podcast community site.

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Either way, to demonstrate that there was a violation, OSHA (legally speaking, the secretary of labor) must show that the workplace condition presented a hazard, the employer or the industry recognizes the hazard (either one or both), the hazard was likely to cause serious physical harm, and that there was a feasible and useful means of abatement that would eliminate or materially reduce the hazard.

OSHA will not cite an employer for a Section 5(a)(1) violation unless its employees are exposed to a hazard it created or controls. So, OSHA cannot cite an employer for a General Duty Clause violation under the Multi-Employer Citation Policy if the employer’s employees are not exposed to the hazard.

Industry recognition of a hazard typically comes in the form of a "consensus standard," such as a standard issued by the American National Standards Institute (ANSI), the American Society of Mechanical Engineers (ASME), the National Fire Protection Association (NFPA), or other, similar organization that issues guidance to an industry that is intended to impact health and safety in that industry.

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Knowing when to take action

As you know, a safety program is a set of workplace policies, procedures, and practices based on specific work tasks, tools, materials, equipment, etc., to prevent/reduce the risk of injuries, illnesses, and fatalities. Also, a safety program is not written in stone but is a dynamic and evolving process that requires regular review and improvement. In other words, it needs to be updated from time to time. So, how do you know when to review your safety program and update it?

Outside of the regulatory requirement to review your safety program (at least aspects of it) annually, many factors can indicate if your safety program needs to be updated, such as:

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  • Changes in the workforce, such as new hires, turnover, or training needs
  • Changes in the work environment, such as new hazards, risks, or exposures
  • Changes in the performance, outcomes, or feedback of your safety program, such as incident rates, audits, inspections, or surveys

To determine if your safety program needs to be updated, you should conduct a comprehensive and systematic assessment of your current safety program using various sources of data and information, such as:

  • Safety policies, procedures, and manuals
  • Safety training records and materials
  • Safety committee minutes and reports
  • Safety inspection and audit reports
  • Incident and accident reports and investigations
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  • Employee surveys and feedback
  • Benchmarking and comparison with similar organizations or industry averages

The assessment should cover all aspects of your safety program, such as:

  • Leadership and management commitment and support
  • Employee involvement and participation
  • Hazard identification and assessment
  • Hazard prevention and control
  • Emergency preparedness and response
  • Education and training
  • Communication and information
  • Evaluation and improvement

The assessment should identify the strengths and weaknesses of your safety program and the gaps and opportunities for improvement. Based on the assessment, prioritize the areas that need to be updated and develop an action plan to implement the necessary changes. The action plan should include:

  • Specific and measurable goals and objectives
  • Roles and responsibilities of the involved parties
  • Resources and budget required
  • Timeline and milestones
  • Methods and tools for monitoring and evaluation

Communicate the action plan, share it with all relevant stakeholders, and execute it promptly and effectively. The results and outcomes of the action plan should be measured and evaluated, and you should use the feedback and lessons learned to improve your safety program further.

Examples from an Industrial and Construction Setting

To illustrate how to determine if your safety program needs to be updated, here are some examples from an industrial and construction setting:

  • An industrial plant producing chemicals has recently installed new equipment and processes that handle and store hazardous substances. The plant needs to update its safety program to comply with the new regulations and standards for hazardous materials and address the new risks and exposures for the workers and the environment. The plant should conduct a hazard analysis and risk assessment to update its policies and procedures regarding the safe handling, storage, and disposal of hazardous materials. The plant should also provide adequate training and personal protective equipment for the workers and install appropriate engineering controls and emergency systems for the equipment and processes.
  • A construction company that builds residential and commercial buildings has experienced a high turnover of workers in the past year due to the competitive labor market and the seasonal nature of the work. The company needs to update its safety program to ensure that the new workers are properly oriented and trained on the safety rules and requirements and to maintain awareness among the existing workers. The company should conduct a training needs analysis and update its training program and materials to cover the essential topics and skills for the workers. The company might also implement a mentoring and coaching system where experienced workers can guide and support the new workers on the job.
  • A manufacturing facility that produces metal parts has received several complaints and suggestions from the employees regarding the safety conditions and practices in the workplace. The facility must update its safety program to improve employee engagement and satisfaction and prevent potential incidents and injuries. The facility should conduct an employee survey and feedback session and update its safety committee and communication system to involve and inform the employees on safety issues and initiatives. The facility should also implement a recognition and reward system where employees can be acknowledged and appreciated for their safety contributions and achievements.

A strong, up-to-date safety program is essential for employees' well-being and success. It is a regulatory requirement and a moral obligation to ensure workers return home safe and healthy. By regularly assessing and updating your safety program, you can adapt to changes, mitigate risks, and foster a culture of safety that values the health and safety of every individual.

As we have seen from the examples in industrial and construction settings, updating a safety program can significantly improve working conditions and employee morale. It is a continuous process that requires commitment, communication, and collaboration from all levels of the organization.

Don't wait for an incident to occur before you act. Proactively update your safety program and prioritize safety in your organization today. Your employees and their families will appreciate the effort.

Take action by reviewing your current safety program and identifying areas needing improvement. Engage with your employees, gather their feedback, and work together to create a safer workplace. Remember, safety is everyone's responsibility, and by working together, we can integrate safety into existing business processes for a more productive work environment.

What has been your experience with updating safety programs? Join the conversation at The SafetyPro Podcast community site today and share your tips!


Blaine J. Hoffmann, MS OSHM
Blaine J. Hoffmann, MS OSHM

Blaine J. Hoffmann has been in the occupational safety & health industry for over 28 years and is the author of "Rethinking SAFETY Culture," available now. Blaine is the producer and host of The SafetyPro Podcast and founded the SafetyPro Podcast community site.

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